Property owners can reply to a review on their property which is a good thing to do, whether negative or positive. The reply is publicly viewable on the property page underneath the review you are replying to.
Just so you know, only the reviewer can delete or amend a past review.
Please use the link below if you want to reply privately to a guest.
How can I send my guests a private message?
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article