Cancellation policies for your listing

Modified on Mon, 22 Dec at 5:09 PM

Cancellation Policies for Your Listing

Choose the right policy for your property

Quick Summary: Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose a cancellation policy for each of your listings.

Important Note

"Full refund" refers to your nightly rate only. Also, you won't be paid the cleaning fee if the guest cancels before check-in.

Policy Options

Flexible

Most Guest-Friendly

Guests can cancel until 24 hours before check-in for a full refund, and you won't be paid.
If they cancel after that, you'll be paid for each night they stay, plus 1 additional night.

Moderate

Balanced

Guests can cancel until 5 days before check-in for a full refund, and you won't be paid.
If they cancel after that, you'll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights.

Firm

More Protection

To receive a full refund, guests must cancel at least 30 days before check-in.
If they cancel between 7 and 30 days before check-in, you'll be paid 50% for all nights.
If they cancel less than 7 days before check-in, you'll be paid 100% for all nights.
Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

Strict

Maximum Protection

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in.
If they cancel between 7 and 14 days before check-in, you'll be paid 50% for all nights.
If they cancel after that, you'll be paid 100% for all nights.

Quick Comparison

Policy	Full Refund Window	Owner Protection
Flexible	24 hours before	Low
Moderate	5 days before	Medium
Firm	30 days before	High
Strict	48 hrs of booking (14+ days out)	Maximum

Need Help Choosing?

Our team can help you select the right cancellation policy for your property.

Contact Owner Support