When do I receive my arrival instructions?

Your arrival instructions are sent automatically once your booking is paid in full, typically 10 days before your arrival date.

What to Expect?

After your payment is confirmed, you'll receive two important emails:

Email 1: Payment Confirmation

• Subject line: "Paid Successfully for [Cottage Name]"
• Confirms your payment has been received

Email 2: Arrival Instructions

• Subject line: "Arrival Information for Your Stay at [Cottage Name]"
• Contains everything you need for check-in

What's Included in Your Arrival Instructions:

Your arrival email includes:

• Key box code or key collection instructions
• Full property address with postcode
• Directions to the cottage
• Owner and housekeeper contact details
• Check-in and check-out times
• House rules and property guidelines
• Parking information
• WiFi details (if applicable)
• Emergency contact numbers

Can't Find Your Emails?

Check your spam/junk folder first - our emails sometimes end up there.

Still can't find them? Contact us at stay@thebestofexmoor.co.uk with your booking reference and we'll resend them immediately.