When do I receive my arrival information and key collection details?

Modified on Fri, 27 Feb at 11:57 AM

Arrival Instructions

Everything you need to know before you arrive

Quick Summary: Your arrival instructions are sent automatically once your booking is paid in full, typically 10 days before your arrival date.

What to Expect

After your payment is confirmed, you'll receive two important emails:

Payment Confirmation

Subject line: "Paid Successfully for [Cottage Name]"
Confirms your payment has been received

Arrival Instructions

Subject line: "Arrival Information for Your Stay at [Cottage Name]"
Contains everything you need for check-in

What's Included in Your Arrival Instructions

Your arrival email includes:

? Key box code or key collection instructions

? Full property address with postcode

?️ Directions to the cottage

? Owner and housekeeper contact details

? Check-in and check-out times

? House rules and property guidelines

? Parking information

? WiFi details (if applicable)

? Emergency contact numbers

Can't Find Your Arrival Email?

Check your spam or junk folder — automated emails sometimes end up there. The email comes from team@reply-bookingbrain.co.uk with the subject line "Arrival information for your stay".

Check all email addresses — if you used a different email address when booking, the arrival information may have been sent there.

Check your timing — arrival information is sent once your balance has been paid in full. If your balance is still outstanding, you'll receive it once payment is complete.

Still can't find it? — Contact us at stay@thebestofexmoor.co.uk and we'll resend your arrival details straight away.

? Tip: We recommend saving your arrival email or taking a screenshot, so you have the details handy when you're travelling.

Need Help?

If you have any questions about your arrival instructions, our team is here to help.

Email Us: stay@thebestofexmoor.co.uk